Complaints and returns

The Seller undertakes to deliver Goods that comply with the Agreement.
The Seller is liable for non-conformity of the Goods with the agreement under the principles set out in the Consumer Rights Act towards a Customer who is a Consumer, and a Customer who is a natural person entering into an Agreement directly related to their business activity, where the content of this Agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
Complaints arising from the violation of customer rights guaranteed by law or under these Regulations should be directed to WALAS MEDIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Różana 10, 21-040 Świdnik, to the e-mail address: sklep@gt-bt.com, telephone number +48 695 501 992.
The Customer shall make the advertised Product available to the Seller. The Seller shall collect the Product from the Customer at its own expense.
The Seller undertakes to process every complaint within 14 days from the date of its receipt.
In the event of deficiencies in the complaint, the Seller will promptly request the Customer to supplement it to the necessary extent, however, no later than within 7 days from the date of receipt of the request by the Customer.

The Customer may submit complaints to the Seller regarding the operation of the Store and the use of the Services. Complaints may be submitted in writing to: WALAS MEDIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Różana 10, 21-040 Świdnik, to the e-mail address: sklep@gt-bt.com, telephone number +48 695 501 992.
In the complaint, the Customer should provide their name and surname, correspondence address, type and description of the problem encountered.
The Seller undertakes to process every complaint within 14 days from the date of its receipt. In the event of deficiencies in the complaint, the Seller will request the Customer to supplement it to the necessary extent within 7 days from the date of receipt of the request by the Customer.

Goods may have a manufacturer's or Seller's warranty.
In the case of Goods covered by a warranty, information regarding the existence and content of the warranty and the period for which it was granted is always presented in the product description on the Store's websites.

A Customer who is a Consumer has, among others, the following options for out-of-court resolution of complaints and pursuit of claims:
1. is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement;
2. is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute between the Customer and the Seller;
3. can obtain free assistance in resolving a dispute between the Customer and the Seller, also by using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Polish Consumers Association). Advice is provided by the Consumer Federation at the toll-free consumer helpline 800 007 707 and by the Polish Consumers Association at the email address porady@dlakonsumentow.pl.

Instructions: